IVR Service

IVR service provider in India for support and sales calls

Greet callers, offer menu options and route each call to the right team, with reporting on every call.

IVR Service

Menu and prompts
Smart call routing
Call reports

IVR Service: the short answer

An IVR (interactive voice response) service answers incoming calls with a recorded menu so callers can press a key to reach the right team or hear information, without waiting for an agent. Mantraxtel's IVR lets you design call flows, set prompts, route calls and review call reports.

This page is part of our Voice service. See also cloud telephony and click-to-call. Ready to start? Book a demo or talk to our team.

How to get started

Map your call flow: what callers want and who should answer.
Record prompts and set up your numbers and menu options.
Add routing rules to send callers to the right team or agent.
Go live and review call reports to refine the menu.

Last updated: 24 October 2026

At a glance

Service	IVR by Mantraxtel
Best for	Support lines, sales enquiries, appointment lines
Call flow	Menus, prompts and routing rules you define
Calls	Inbound and outbound
Reports	Call reporting for your team
Contact	sales@mantraxtel.com, +91 82188 68212 (Mon-Fri, 9:30 AM-6:30 PM IST)

What an IVR does for your business

Without an IVR, every call lands on whoever picks up first. With one, callers are greeted, offered options and sent to the right place. Support questions go to support, sales enquiries to sales, and simple requests can be handled with a recorded answer.

The result is shorter waits for callers and a calmer day for your team, especially at peak times.

Welcome greeting and menu prompts in your voice
Route by option to departments, teams or agents
Handle common questions with automated answers
Inbound and outbound call handling
Reports on call volume and outcomes

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Where IVR works best

Customer support lines

Sort calls by issue so the right agent answers first time.

Sales enquiries

Send new leads straight to the sales team.

Appointment lines

Let callers confirm or reschedule with a keypress.

Information lines

Share timings, balances or status updates without an agent.

Designing an IVR callers actually like

Keep menus short: three or four options is enough, and put the most common request first. Always give callers a way to reach a person, and avoid deep menu trees that make people press zero.

Use your first weeks of call reports to see where callers drop off, then simplify those steps.

IVR Service: questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

What is an IVR service?

An IVR (interactive voice response) service answers calls with a recorded menu. Callers press keys to choose an option, and the call is routed to the right team or answered automatically.

How does IVR benefit my business?

It reduces wait times, routes callers to the right team the first time and handles simple requests without an agent. That frees your team for calls that need a person.

Can I use IVR for outbound calls too?

Yes. Mantraxtel supports both inbound and outbound voice, including automated calls and reminders.

How long does it take to set up?

Setup depends on the complexity of your call flow. We help you design the menu, record prompts and configure routing during onboarding.

Can calls be routed to different teams?

Yes. Routing rules send callers to the right team or agent based on the menu option they choose.

Ask Our Team

Ready to get started with ivr service?

Tell us your use case and volume. We will help you set up, go live and measure results.

Discuss Your Requirement