Use Cases

From everyday notifications to high-impact campaigns.

Practical ways businesses use SMS, WhatsApp, RCS, Voice and Email today, with the channel mix that usually works best for each.

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Verify sign-ins, payments and account changes with fast one-time passcodes.

OTP traffic is prioritised for speed, with voice fallback for customers who do not receive the SMS.

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Confirm, dispatch and deliver with updates customers can act on.

Send updates with a Track button on WhatsApp or RCS, plain text by SMS, and receipts by email.

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Notify customers of debits, credits and account activity as they happen.

Transactional routes keep alerts ahead of marketing traffic, with delivery reports for audit.

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Launch offers and announcements to opted-in customers at scale.

Segment audiences, schedule sends and compare results across WhatsApp, RCS, SMS and email.

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Reduce missed payments, renewals and appointments with timely reminders.

Start with WhatsApp or SMS, escalate to a voice call if there is no response, and confirm with a tap.

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Acknowledge enquiries instantly and connect leads to your team quickly.

Instant WhatsApp or SMS acknowledgement, a callback within minutes and a nurture email sequence.

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Confirm, remind and reschedule appointments with less back-and-forth.

Quick-reply buttons on WhatsApp and RCS, and press-1-to-confirm on voice, give structured responses.

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Keep existing customers active with relevant, well-timed communication.

Personalised email, WhatsApp and RCS reminders and short SMS nudges for renewals and reorders.

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Ready to make every message count?

Tell us what you are trying to achieve. We will help you choose the right mix of SMS, WhatsApp, RCS, Voice and Email and get you started.