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Bulk SMSReliable business messaging at scale.
WhatsApp Business APITwo-way conversations on the app customers use most.
RCS Business MessagingRich, interactive customer experiences.
VoiceConnect with customers through voice.
Email MarketingEngage customers through personalized email.
All ServicesCompare all five channels side by side.
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Retail

Retail communication solutions

Retail chains and D2C brands drive footfall and repeat purchases with offers, loyalty updates and launch announcements, delivered as rich, branded messages.

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Retail communication solutions

Where Retail teams use it

Retail and D2C brands compete for attention in a crowded inbox. Rich, branded messages — an image, a clear call to action, a reason to visit — perform better than plain text, and loyalty or event messages sent to the right segment at the right time drive repeat visits without feeling like spam.

  • Offer and launch campaigns
  • Loyalty and rewards updates
  • Store event invitations
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Recommended channels

Channels retail businesses rely on most.

WhatsApp

Two-way conversations on the app customers use most.

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RCS

Rich, interactive customer experiences.

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SMS

Reliable business messaging at scale.

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Related solutions

Customer Engagement

Keep customers informed and involved between purchases.

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Transactional Communication

Deliver the updates customers expect, exactly when they expect them.

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Marketing Communication

Run campaigns that are timely, relevant and measurable.

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Related use cases

OTP & Authentication

Verify sign-ins, payments and account changes with fast one-time passcodes.

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Order Notifications

Confirm, dispatch and deliver with updates customers can act on.

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Transaction Alerts

Notify customers of debits, credits and account activity as they happen.

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Promotional Campaigns

Launch offers and announcements to opted-in customers at scale.

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Other industries

Banking & FinanceE-commerceHealthcare

Business messaging by city

Bulk SMS in DelhiBulk SMS in MumbaiBulk SMS in BangaloreBulk SMS in HyderabadBulk SMS in ChennaiBulk SMS in PuneAll locations

Retail questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

What makes RCS better than SMS for retail promotions?

RCS supports images, carousels and buttons directly in the message, so a promotion can show the product and let the customer tap through in one step — SMS remains a reliable, simpler fallback.

Can loyalty updates be personalised?

Yes, loyalty and rewards messages are usually personalised with the customer's name, points balance or relevant offer based on their purchase history.

How do you avoid over-messaging customers?

Segmenting lists by purchase behaviour and respecting opt-in preferences keeps campaign frequency relevant instead of noisy — we help plan sending cadence as part of setup.

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Looking for a communication solution for retail?

Tell us what you are trying to achieve. We will help you choose the right mix of SMS, WhatsApp, RCS, Voice and Email and get you started.

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