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Bulk SMSReliable business messaging at scale.
WhatsApp Business APITwo-way conversations on the app customers use most.
RCS Business MessagingRich, interactive customer experiences.
VoiceConnect with customers through voice.
Email MarketingEngage customers through personalized email.
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Use Cases

Appointment Notifications

Confirm, remind and reschedule appointments with less back-and-forth.

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Appointment Notifications

Quick-reply buttons on WhatsApp and RCS, and press-1-to-confirm on voice, give structured responses.

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Channels that fit this use case

WhatsApp

Two-way conversations on the app customers use most.

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SMS

Reliable business messaging at scale.

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Voice

Connect with customers through voice.

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Industries that use this

Banking & FinanceE-commerceHealthcare

Related solutions

Customer EngagementTransactional CommunicationMarketing Communication

Other use cases

OTP & AuthenticationOrder NotificationsTransaction AlertsPromotional Campaigns

Appointment Notifications questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

Can customers reschedule directly from the reminder message?

Yes, WhatsApp and RCS quick-reply buttons let customers confirm, cancel or ask to reschedule without a phone call.

Do voice reminders work for customers who don't read messages?

Yes, a voice call with a press-1-to-confirm option is commonly used specifically for customers who are less likely to respond to text-based reminders.

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Tell us what you are trying to achieve. We will help you choose the right mix of SMS, WhatsApp, RCS, Voice and Email and get you started.

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