Products
Bulk SMSReliable business messaging at scale.
WhatsApp Business APITwo-way conversations on the app customers use most.
RCS Business MessagingRich, interactive customer experiences.
VoiceConnect with customers through voice.
Email MarketingEngage customers through personalized email.
All ServicesCompare all five channels side by side.
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Banking & Finance
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OTP & Authentication
Order Notifications
Transaction Alerts
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Customer Retention

Keep existing customers active and coming back.

Acquiring a customer costs more than keeping one, yet lapsed customers rarely hear from the business until they are gone.

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Keep existing customers active and coming back.

Recommended channels

WhatsApp Primary

WhatsApp Business API

Renewal reminders customers can act on in one reply.

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Email

Email Marketing

Personalised recommendations and win-back offers.

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RCS

RCS Business Messaging

Rich reminders with one-tap reorder or renew.

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SMS

Bulk SMS

Renewal and expiry reminders.

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Example use cases

  • Renewal and subscription reminders
  • Win-back campaigns
  • Personalised recommendations
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Industries that use this

Banking & FinanceE-commerceHealthcare

Related use cases

OTP & AuthenticationOrder NotificationsTransaction AlertsPromotional Campaigns

Other solutions

Customer EngagementTransactional CommunicationMarketing Communication

Customer Retention questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

What triggers a retention message?

Typically an upcoming renewal, a lapse in activity, or a subscription nearing expiry — the message is timed to the customer's own lifecycle rather than sent on a fixed schedule.

Does retention messaging need to be personalised?

Yes, personalised recommendations and renewal reminders based on past behaviour perform noticeably better than generic broadcast messages.

Ask Our Team

Ready to make every message count?

Tell us what you are trying to achieve. We will help you choose the right mix of SMS, WhatsApp, RCS, Voice and Email and get you started.

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