Privacy Policy

1. Scope

This Privacy Policy explains how Mantraxtel ("we", "us") collects, uses and protects personal information when you visit this website or contact us through it. It covers the public website only. Data processed on behalf of customers through our communication services is governed by the agreement with that customer.

2. Information we collect

We collect information you provide directly and limited technical information generated by your visit.

• Contact details you submit through forms, such as name, business email, company name, phone number and the content of your message.
• Technical data such as IP address, browser type, device type, pages visited and referring URLs, collected through server logs and analytics where enabled.
• Cookie data as described in our Cookie Policy.

3. How we use information

We use personal information to respond to enquiries, provide information about our services, improve the website and meet legal obligations. We do not sell personal information.

4. Legal basis and consent

We process enquiry data on the basis of your request and our legitimate interest in responding to it. Where consent is required, for example for non-essential cookies, we ask for it before setting them and you may withdraw it at any time.

5. Sharing

We share information only with service providers who help us operate the website and respond to enquiries, such as hosting, email and customer-relationship tools, and only to the extent needed. These providers act under instructions and confidentiality obligations. We may also disclose information where required by law.

6. Retention

Enquiry data is kept for as long as needed to respond and to maintain a record of our communication, after which it is deleted or anonymised. Technical logs are retained for a limited period for security and troubleshooting.

7. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on applicable law, you may have the right to access, correct or delete your personal information, to object to or restrict processing, and to withdraw consent. To exercise these rights, contact us using the details below.

9. Children

This website is intended for businesses and is not directed at children. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be highlighted on this page.

11. Contact

For privacy questions or requests, contact us using the details on the Contact page or the email address below.

Questions about this document? Contact us at support@mantraxtel.com.