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Logistics

Logistics communication solutions

Courier, freight and delivery businesses depend on real-time updates: pickup confirmations, delivery windows, OTP-verified handovers and driver-to-customer calls.

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Logistics communication solutions

Where Logistics teams use it

A shipment update is only useful if it reaches the customer before they call to ask where their package is. Real-time tracking messages, delivery-window notices and OTP-verified handovers reduce failed deliveries and support-desk load, especially for high-volume courier and freight operations.

  • Shipment tracking updates
  • Delivery OTPs
  • Driver click-to-call
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Recommended channels

Channels logistics businesses rely on most.

SMS

Reliable business messaging at scale.

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WhatsApp

Two-way conversations on the app customers use most.

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Voice

Connect with customers through voice.

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Related solutions

Customer Engagement

Keep customers informed and involved between purchases.

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Transactional Communication

Deliver the updates customers expect, exactly when they expect them.

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Marketing Communication

Run campaigns that are timely, relevant and measurable.

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Related use cases

OTP & Authentication

Verify sign-ins, payments and account changes with fast one-time passcodes.

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Order Notifications

Confirm, dispatch and deliver with updates customers can act on.

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Transaction Alerts

Notify customers of debits, credits and account activity as they happen.

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Promotional Campaigns

Launch offers and announcements to opted-in customers at scale.

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Other industries

Banking & FinanceE-commerceHealthcare

Business messaging by city

Bulk SMS in DelhiBulk SMS in MumbaiBulk SMS in BangaloreBulk SMS in HyderabadBulk SMS in ChennaiBulk SMS in PuneAll locations

Logistics questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

How does OTP-verified delivery work?

A one-time code is sent to the customer by SMS or WhatsApp before delivery; the customer shares it with the delivery agent to confirm handover, which reduces misdelivery and fraud.

Can delivery windows be updated in real time?

Yes, tracking and delivery-window messages are typically triggered by your logistics system's events and sent automatically as a shipment moves through each stage.

Is voice used in logistics communication?

Yes, click-to-call is common for driver-to-customer coordination, particularly for last-mile delivery issues that are faster to resolve with a call than a message.

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Looking for a communication solution for logistics?

Tell us what you are trying to achieve. We will help you choose the right mix of SMS, WhatsApp, RCS, Voice and Email and get you started.

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