Use Cases

Order Notifications

Confirm, dispatch and deliver with updates customers can act on.

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Send updates with a Track button on WhatsApp or RCS, plain text by SMS, and receipts by email.

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Channels that fit this use case

Two-way conversations on the app customers use most.

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SMS

Reliable business messaging at scale.

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RCS

Rich, interactive customer experiences.

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Email

Engage customers through personalized email.

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Industries that use this

Banking & Finance E-commerce Healthcare

Other use cases

OTP & Authentication Transaction Alerts Promotional Campaigns Customer Reminders

Order Notifications questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

Can customers track an order without opening an app?

Yes, a Track Order button in a WhatsApp or RCS message opens tracking directly, and SMS/email links work the same way without needing your app installed.

What triggers an order notification?

Events in your order-management or e-commerce system — confirmation, dispatch, out-for-delivery, delivered — each trigger the corresponding message automatically.

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