Use Cases

Customer Reminders

Reduce missed payments, renewals and appointments with timely reminders.

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Start with WhatsApp or SMS, escalate to a voice call if there is no response, and confirm with a tap.

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Channels that fit this use case

Two-way conversations on the app customers use most.

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SMS

Reliable business messaging at scale.

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Voice

Connect with customers through voice.

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Industries that use this

Banking & Finance E-commerce Healthcare

Other use cases

OTP & Authentication Order Notifications Transaction Alerts Promotional Campaigns

Customer Reminders questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

What happens if a customer doesn't respond to a reminder?

Reminders can be set to escalate — for example, starting with WhatsApp or SMS and following up with a voice call if there is no response by a set time.

Can reminders be personalised with due dates or amounts?

Yes, reminders are typically templated with the customer's specific due date, amount or appointment time pulled from your system.

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Ready to make every message count?

Tell us what you are trying to achieve. We will help you choose the right mix of SMS, WhatsApp, RCS, Voice and Email and get you started.

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Customer Reminders

Channels that fit this use case

WhatsApp

SMS

Voice

Industries that use this

Related solutions

Other use cases

Customer Reminders questions, answered.

Ready to make every message count?