Cloud Telephony

Cloud telephony solutions for inbound and outbound calling

Run business calling from the cloud with call routing, IVR, click-to-call and reports, without installing phone hardware.

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Cloud Telephony

Inbound and outbound
Call routing
No hardware needed

Cloud Telephony: the short answer

Cloud telephony is business calling delivered over the internet instead of on-premise phone hardware. It handles inbound and outbound calls, IVR menus and call routing from a web dashboard. Mantraxtel's cloud telephony lets teams answer, make and track calls from anywhere.

This page is part of our Voice service. See also ivr service and click-to-call. Ready to start? Book a demo or talk to our team.

How to get started

Tell us your team size, call types and routing needs.
Set up business numbers, menus and routing rules.
Connect your team and test inbound and outbound calls.
Go live and use call reports to improve response.

Last updated: 24 October 2026

At a glance

Service	Cloud telephony by Mantraxtel
Includes	Inbound, outbound, IVR, routing, click-to-call
Setup	Numbers and routing configured with our team
Reports	Call reporting
Best for	Sales, support and operations teams
Contact	sales@mantraxtel.com, +91 82188 68212 (Mon-Fri, 9:30 AM-6:30 PM IST)

Why businesses move calling to the cloud

Traditional phone systems tie your team to an office, a handset and a wiring plan. Cloud telephony removes that: your numbers, menus and routing rules live in software, and agents can take calls wherever they have a connection.

It also makes calls measurable. Every call can be logged and reported, which helps managers see response times and find where customers are being missed.

Inbound calling with smart routing to teams and agents
Outbound calling for sales and follow-ups
IVR menus and recorded prompts
Click-to-call from your website
Call reports for managers

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What a cloud phone system covers

Inbound calls

Answer, route and track every customer call.

Outbound calls

Reach leads and customers with trackable calls.

IVR and routing

Send callers to the right team automatically.

Reports

See call volumes and outcomes to improve service.

Who benefits most

Teams that handle many calls, work from more than one location or want to measure call performance see the biggest gains. Sales teams use it to respond to leads quickly, and support teams use it to route issues to the right agent.

Explore each part in more detail: IVR, click-to-call and bulk voice calls.

Cloud Telephony: questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

What is cloud telephony?

Cloud telephony delivers business calling over the internet instead of on-premise phone hardware. You manage numbers, call routing and menus from a web dashboard and make and take calls from anywhere.

Do I need any hardware?

Cloud telephony is software-based, so you do not need a traditional PBX. Our team will advise on the simplest setup for your team.

Can I handle both inbound and outbound calls?

Yes. Mantraxtel supports inbound and outbound calling, along with IVR, routing and click-to-call.

Can calls be routed to specific agents or teams?

Yes. Routing rules send callers to the right team or agent based on menu choices or other conditions.

How is call performance tracked?

Call reports show call volumes and outcomes, which helps managers measure response and spot missed calls.

Ask Our Team

Ready to get started with cloud telephony?

Tell us your use case and volume. We will help you set up, go live and measure results.

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