Transactional Email

Transactional email service for orders, receipts and alerts

Send order confirmations, invoices, password resets and account alerts from your own systems, with delivery tracking you can trust.

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Transactional Email

Triggered by events
Delivery tracking
Branded templates

Transactional Email: the short answer

Transactional email is an automatic message triggered by one customer's action, such as placing an order, resetting a password or making a payment. Mantraxtel's transactional email service sends these messages from your systems with branded templates and delivery tracking, so customers get the confirmation they expect.

This page is part of our Email Marketing service. See also bulk email service and email deliverability guide. Ready to start? Book a demo or talk to our team.

How to get started

List the events in your product that should send an email.
Set up your sender and branded templates with our team.
Connect your application or systems so each event sends its email.
Track delivery and clicks, and fix issues from the reports.

Last updated: 24 October 2026

At a glance

Service	Transactional email by Mantraxtel
Triggered by	Orders, payments, sign-ups, password resets, account events
Templates	Branded, responsive and reusable
Reports	Delivery and click tracking
Pairs with	Transactional SMS and WhatsApp
Contact	sales@mantraxtel.com, +91 82188 68212 (Mon-Fri, 9:30 AM-6:30 PM IST)

Why transactional email needs its own setup

Customers open transactional email more than any other kind, because they are waiting for it. A late receipt or a missing password reset creates support tickets and erodes trust, so these messages should be separated from marketing campaigns and held to a higher standard of reliability.

Keeping transactional and promotional email on separate streams protects the messages that matter. If a campaign draws complaints, your order confirmations are not affected.

Order, shipping and payment confirmations
Invoices, receipts and statements
Password reset and account verification emails
Delivery and click tracking per message
Reusable branded templates with dynamic fields

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Common transactional emails

Order and shipping updates

Confirm the order, then keep the customer informed until delivery.

Receipts and invoices

Give customers a record they can find later in their inbox.

Account and security

Welcome emails, verification links and password resets.

Statements and reports

Scheduled summaries of activity, billing or usage.

Transactional email and SMS together

Many businesses send the same event on two channels: an SMS for speed and an email for detail. A payment, for example, can trigger an instant SMS alert and a full receipt by email.

Mantraxtel supports both, so one team can manage SMS and email together and keep messaging consistent.

Transactional Email: questions, answered.

Clear answers to the questions we hear most. If yours is not here, ask us directly.

What is transactional email?

Transactional email is an automatic message sent because of an action a customer took, such as an order, payment or password reset. It is expected by the recipient and is not a promotion.

What is the difference between transactional and promotional email?

Transactional email is triggered by one customer's action and carries information they need. Promotional email is sent to many people to market a product or offer. They are usually sent on separate streams to protect deliverability.

Can I send transactional emails from my own application?

Yes. Mantraxtel is set up so your systems can trigger each message when the event happens. Our team helps you connect it during onboarding.

Can I add marketing content to a transactional email?

Keep transactional emails focused on the information the customer needs. Adding heavy promotion can change how mailbox providers treat them, so we recommend sending offers as separate campaigns.

How do I know a transactional email was delivered?

Delivery reports show the status of each message, along with click tracking where relevant, so your team can check a specific customer's email quickly.

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Ready to get started with transactional email?

Tell us your use case and volume. We will help you set up, go live and measure results.

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